Business Transformation

Delivered by Back to Business Essex and fully funded by Essex County Council, Business Transformation is a virtual workshop to help businesses transform their processes to create a better working environment. 

The course will be delivered by Andy Skinner, Director, AMS Consultants.

Please note, this workshop is for businesses based in Essex, excluding Southend and Thurrock.

Course Content

• Introduction to Process Improvement, Lean and Six Sigma techniques
• Define a continuous improvement operating system and what it means to you, your customers and your business
• Identify and classify 8 wastes
• Understand the key principles of 5S
• How do customers measure a business? Voice of the Customer translation
• Understand Standard Work and flow
• Understand Process Improvement Dialogues’ (PID’s), Key Performance Indicator boards, and the Root Cause Corrective Actions (RCCA) process are and how they will be used

The knowledge and understanding of each of the topics covered will be reviewed during the training by AMS Business Consultants learning and development team

Additional content is available for the delegates upon request:

• Facilitation Skills
• Presentation Skills
• Stakeholder Management
• Change Management

Introduction to Lean and Six Sigma

• Understand the differences between Lean and Six Sigma and their origins
• Understand the objective of systematic problem solving.
• Apply data driven approaches for decision making and Understand Pre work analysis for a business case.
• Recognise the various Six Sigma roles

8 Wastes

Be able to Identify, define and eliminate waste within your business

• Unused capabilities
• Over production
• Delays
• Defects
• Inventory
• Waiting
• Excess Motion
• Transportation

5S

• Understand how making problems visible leads to improved quality
• Be able to apply 5s in your business/working environment
• Apply visual management effectively
• People, Quality, Delivery and Cost measures
• Voice of the Customer and Standard flow
• Understand how to identify business processes
• Identify Inputs and Outputs of your business processes and undertake high level process mapping
• Understand how customers view your business processes
• Gather Voice of the customer and translate into customer needs.
• Prioritise customer needs

Meet Andy Skinner, your mentor for the session

Andy specialises in business transformation, problem solving and increasing productivity or efficiencies within businesses.

He is skilled in identifying improvement opportunities, root cause analysis and risk in business processes.

This may be through process improvement, process management or the design of new processes across all areas of your business from Sales through to HR.

Clients will realise cost savings, productivity gains, waste reduction and identify development opportunities for both business processes and staff development.

Additional services include mentoring and coaching of business leaders, strategy development and staff development through the delivery of tailored training courses for clients.